themedata.thmx and attachments unreadable

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: themedata.thmx and attachments unreadable

Feedback Type: Problem

Product Area: Notes Client

Technical Area: Functionality

Platform: Windows

Release: 8.5.1

Reproducible: Not attempted

A few of my users have been having trouble with attachments since we upgraded the Lotus Domino Server to R8.5.1 (we also installed FixPack 1) from R7.02 and Lotus Notes clients to R8.5.1 Mail design is Mail 8.5.1

They get weekly emails from vendors who attach PDF files with current data.

However what's been happening for the past few weeks is that we can see the PDF files, but there's also a file called "themedata.thmx" attached.

The vendor claims they don't attach anything with a *.thmx extension and after Googling themedata.thmx, I tend to believe them.

It appears to be some sort of HTML or XML code created within Word or Outlook 2007 (it might even be their signature file) and it's not converting well.

I'm old enough to remember the att000.dat files that my users would get in emails sent from users with old Outlook clients, so this doesn't surprise me.

But here's the problem - we can't open or save the PDF files! When you try to open one of the attached PDF files, a box pops up saying-

Server Error: This database cannot be read due to an invalid on disk structure

I have found 2 workarounds (and I hope this offers someone a clue as to what the actual issue may be).

If the user forwards the email with attachments to themselves, then they can open the PDF file. Weird, but it works.

The second workaround is to open the email using a web browser. The attachments are there, along with the aforementioned themedata.thmx file and other files too (filelist.xml and colorscheme).

The PDFs can be opened normally (no forwarding required).

Anyone else seen this and more importantly, anybody know how to fix this?

Thanks.

Feedback number WEBB837MGY created by ~Richard Nonjipychekjip on 03/03/2010

Status: Open
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